Due to the custom nature of the products that are ordered through the team store and the fact that we only produce what is ordered – no extras – we are unable to accept returns or exchanges for orders placed through a Primal Team Store.

We can ship internationally. Please note that all orders being shipped to international orders make take a little longer to arrive and the receiver is responsible for all custom taxes and duties associated with the shipment.

Some of our stores are password protected to help control access to the products offered. If you do not have the password to the store, please reach out to the team captain or event director for access. If you have any trouble with your password working, please reach out to us at teamstore@primalwear.com.

Coupon codes can be team and product specific, please reach out to our customer service team at teamstore@primalwear.com to make sure that your order meets the required coupon specifications. If you forgot to add your coupon to the order, please send us an email and we’ll make sure to adjust your order as necessary.

On rare occasions, we are able to process additional orders after a store closes. If your store closed less than a week ago, please reach out to our customer service team to see if we are able to add your order to the store. We often have team captains that place additional bulk orders to have extras on hand, so you can reach out to them as well about the potential of getting an extra.

As long as your team store has not yet closed, then we are able to adjust your order. Please contact our customer service team with your changes. Be prepared to provide additional billing information if your order total will change.

Our apparel typically fits pretty true to size, which means if you wear a medium t-shirt, you’ll probably wear a medium jersey. Different jerseys are designed to fit differently though, from a looser Sport cut to a much tighter Helix cut, so check the cut of your team kit to make sure you’ll be happy with the fit. To help you determine the best fit, please refer to our size chart HERE.